© 2019 Accessories 2 You

Terms & Conditions

Personal Computer & Laptop Sales

  • 1) The supplied warranty is a Return to Base (RTB) warranty only. Any PC/laptop being returned for warranty service must be returned to one of our branches. It need not be the branch the system was purchased from. Customers are responsible for collecting items after warranty service.

  • 2) Any PC/laptop being returned for any reason must be accompanied by the original packaging (where applicable), software discs and licenses, documentation, cables and other accessories, and the original purchase receipt.

  • 3) Warranty cover extends to hardware only. No warranty is available for software, supplied or otherwise. This includes the Microsoft Windows operating system. Accessories 2 You may repair software faults at it's discretion, subject to a minimum charge of £25.

  • 4) Where warranty service requires replacement of parts, Accessories 2 You may replace the part(s) with alternative components of equal or higher specification.

  • 5) Incorrect installation of add-on components or peripherals, either external or internal, will void the warranty.

  • 6) Any mishandling or misuse of the computer will void the warranty.

  • 7) A reasonable period of time must be allowed for diagnosis and completion of warranty repairs. Accessories 2 You strives to complete repairs as quickly as possible, but in some rare circumstances service may take up to 28 days. Timescales given for repairs are an estimate only.

  • 8) Accessories 2 You is not responsible for any software applications or data held on PCs or laptops submitted for warranty service. We advise customers to keep regular, frequent backups.

  • 9) Where a repair is not covered by the warranty, Accessories 2 You may offer to complete the repair on a paid-for basis. A £15 handling and diagnosis fee may be charge if this offer is refused by the customer.

  • 10) Where a defective PC or laptop is covered by the warranty but proves to be irreparable, Accessories 2 You will offer a replacement with similar or higher specification. Such replacements may come with updated software.

  • 11) No warranty work will undertaken without production of the original purchase receipt. Please keep this in a safe place.

  • 12) All warranty stickers must be intact for the system to be accepted for warranty service.

Component & Peripheral Sales

  • 1) All internal components and peripherals are supplied on the basis they are installed and used in accordance with the manufacturer's instructions. Incorrect installation or use will void any and all warranties.

  • 2) Certain items such as laptop and UPS batteries, printer cartridges, heads, drums, fusers, etc, are classed as consumable items and cannot be returned unless defective.

  • 3) Where an item proves to be defective and is returned for warranty service, Accessories 2 You will strive to repair or replace the item within 28 days. However, it is sometimes necessary to return items to the manufacturer for repair and this may take up to 12 weeks. Timescales given for repairs are an estimate only.

  • 4) Accessories 2 You cannot be liable for any information stored on returned devices (i.e., hard drives, flash memory, etc).

  • 5) Internal hard drives are supplied in a blank state. 

  • 6) LCD monitors may have a number of non-functional picture elements (pixels). This is normal and is not considered a defect. Also, LCD displays may have slight variations in brightness over the area of the screen. Again, this is normal and not defect.

  • 7) Confirming compatibility of components and peripherals is the responsibility of the purchaser. Items cannot be returned because of incompatibility without prior authorisation in writing from Accessories 2 You.

  • 8) Any LCD monitors or internal hard drives purchased from Accessories 2 You may be returned for repair or replacement if faulty. However, we recommend contacting the manufacturer of these items directly to obtain warranty service, as this is usually quicker and many monitor manufacturers will arrange a collection direct from your home.

  • 9) Due to the nature of wireless communications and the crowded spectrum in many areas, Accessories 2 You cannot guarantee the functionality or performance of WiFi equipment. Any WiFi hardware retuned for repair, replacement or refund, will be checked by our engineers in-store and if found to function correctly will be returned to the customer.

Computer & Laptop Repairs 

  • 1) All repairs are done on a 'best effort' basis. Accessories 2 You cannot guarantee to carry out any given repair.

  • 2) Timescales given for repairs are estimates only. 

  • 3) For repairs estimated to cost more than £25 customers must make clear at time of booking in if they wish to proceed with the repair. Otherwise an Accessories 2 You engineer will complete diagnosis and then contact the customer to request permission to proceed with the repair. Repairs costing £25 or less will normally be completed and the customer notified when work is complete.

  • 4) Only faults marked on the book-in sheet will be repaired, unless otherwise arranged.

  • 5) Accessories 2 You cannot be liable for any data stored on devices submitted for repair. Customers are advised to maintain regular, frequent backups.

  • 6) Any user account access passwords or PINs must be supplied at booking-in time. Failure to do this may delay repairs and incur an additional charge.

  • 7) Please make sure contact information on the item book-in receipt is correct before leaving the store.

  • 8) No warranty is applicable when assembling PCs from customer supplied parts. Accessories 2 You will confirm the system is functioning correctly before collection, any faults discovered after collection must be referred to the component supplier.

  • 10) When repairs involve a factory reset or OS re-installation, Accessories 2 You will endeavour to preserve customer files on request. Only files in the user folders (ie, Documents, Pictures, etc) will be preserved. This service costs £10 up to 50GB of files, £20 for 50-250GB, and £30 beyond 250GB.

  • 11) Any faulty, obsolete, or redundant parts removed during the repair or upgrade process will normally be disposed of. If you wish to retain these parts please state this at time of booking in.

  • 12) Any estimate of costs involved in a repair or upgrade procedure given at book-in time will be noted on the 'Estimated Cost' section of the receipt. This is a rough estimate only and may change significantly after diagnosis or inspection of the hardware.

  • 13) Due to the nature of the damage caused, repairs to liquid damaged systems carry no warranty. Accessories 2 You will ensure the reported fault(s) are repaired, but will not be liable for a recurrence of the fault(s), or any additional faults that develop after repair.

  • 14) Replacement LCD screens may have a number of non-functional picture elements (pixels). This is normal and is not considered a defect. Also, LCD displays may have slight variations in brightness over the area of the screen. Again, this is normal and not defect. We will endeavour to replace any LCD screen with a fully compatible part, however replacement parts may vary from the original in terms of image quality, ie, contrast, brightness, uniformity, colour gamut, etc.

  • 15) When an item is available for collection Accessories 2 You will make reasonable attempts to contact customers via telephone, SMS text message, or email, up to a maximum of 3 times. If the device is not collected within the time specified on the book-in receipt then Accessories 2 You reserves the right to dispose of the device and use any money generated to cover all or part of the cost of work carried out. If the device could not be repaired and is not collected within the specified time then it will be recycled.

Mobile Phone & Tablet Repairs

  • 1) All repairs are done on a 'best effort' basis. Accessories 2 You cannot guarantee to carry out any given repair.

  • 2) Timescales given for repairs or unlocks are estimates only.

  • 3) Only faults marked on the book-in sheet will be repaired, unless otherwise arranged.

  • 4) Accessories 2 You cannot be liable for any data stored on devices submitted for repair. Customers are advised to maintain regular, frequent backups.

  • 5) Any device access passwords or PINs must be supplied at booking-in time. Failure to do this may delay repairs and incur an additional charge.

  • 6) Please make sure contact information on the item book-in receipt is correct before leaving the store.

  • 7) Any faulty, obsolete, or redundant parts removed during the repair or upgrade process will normally be disposed of. If you wish to retain these parts please state this at time of booking in.

  • 8) Any estimate of costs involved in a repair or upgrade procedure given at book-in time will be noted on the 'Estimated Cost' section of the receipt. This is a rough estimate only and may change significantly after diagnosis or inspection of the hardware.

  • 9) Please ensure any phone submitted for unlocking is not network barred, as the phone will not function even when unlocked and you will still be charged the unlocking fee. Barring can only be removed by the originating mobile network.

  • 10) Please check the condition and functionality of your phone or tablet before leaving the store.

  • 11) Accessories 2 You cannot be liable for any subsequent physical damage caused to repaired devices (i.e., cracked screens) after collection by the customer.

  • 12) Replacement LCD/OLED screens may have a number of non-functional picture elements (pixels). This is normal and is not considered a defect. Also, LCD/OLED displays may have slight variations in brightness over the area of the screen. Again, this is normal and not defect. We will endeavour to replace any LCD/OLED screen with a fully compatible part, however replacement parts may vary from the original in terms of image quality, i.e., contrast, brightness, uniformity, colour gamut, etc.

  • 13) Any repairs estimated to cost in excess of £50 will not be accepted without payment of a £50 deposit.

  • 14) Due to the nature of the damage caused, repairs to liquid damaged systems carry no warranty. Accessories 2 You will ensure the reported fault(s) are repaired, but will not be liable for a recurrence of the fault(s), or any additional faults that develop after repair.

  • 15) Estimate of costs involved in a repair or upgrade procedure given at book-in time will be noted on the 'Estimated Cost' section of the receipt. This is a rough estimate only and may change significantly after diagnosis or inspection of the hardware.

  • 16) Any work carried out on a device other than by Accessories 2 You will void the repair warranty.

  • 17) Requesting a phone unlock with another service prior to, or after, submitting a phone to Accessories 2 You for unlocking may delay or terminate the unlocking process. In these circumstances the unlocking fee will still be payable in full and an additional charge may be made.

  • 18) Batteries are considered a consumable item and cannot be returned unless defective. This applies to all batteries, including those  fitted during repair work.

  • 19) Any phone or tablet submitted without a charged battery will be considered 'DOA' and non-functional.

  • 20) After repair or diagnostic work devices will be returned to the store where they were booked in. Delivery to another Accessories 2 You store is available on request, however this may be subject to delay. A postal delivery service to UK addresses is available at additional cost.